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Telecare Monitoring Services and Solutions |
Overview:
SOS Response creates flexible remotely monitored safety zones by combining cutting edge technology with highly motivated and trained operators to ensure people and assets are protected 24 hours a day, 365 days a year.
In addition to our market leading Telecare Monitoring Service, we have a range of Remote Monitoring Software Solutions that are offered through our channel partners and direct to our end users which includes:
- Remote Access Monitoring
- Web-based Monitoring
SOS Response enables any market sector to access location based applications through a variety of platforms, using any location technology, on any network with any device.
If the device is not on the list please ask about integrating your device.
Products currently supported:
- Any GSM mobile phone
- Blackberry 8800
- Nokia GPS enabled phones
- The G-Phone
- Sazo
- Identicom
- Secufone
- Benefon Twig & associated products.
- Boomerang
- Appello
- Social Care products
- A wide range of Alarm Sensors
Click the titles below to expand further information.
Overview:
Our 24 hour Telecare Monitoring Service is designed to respond to customer calls for assistance. Your calls are answered at our control centre by friendly, trained operators who will ensure you get the most appropriate help.
We can:
- Offer advice and reassurance
- Contact a relative, neighbour or friend
- Send a mobile warden to your home
- Summon the emergency services
Profile:
Our market leading Telecare service was established in 1987 to provide a 24-hour, 365 day emergency alarm service.
The service now supports almost 21,000 users from young carers to senior citizens and offers peace of mind to anyone who may feel vulnerable, allowing them to live safely and independently.
Working in Partnership:
Our Monitoring Service works in partnership with Police, Trading Standards, Fire & Rescue services, Primary Care Trusts and Social Services.
Accredited Memberships:
Our Monitoring Service is an accredited member of The Telecare Services Association (TSA), C.A.M.E.O. (Community Alarm Multi-Equipment Organisation) a south eastern user group and the WE.S.C.A.P. (West Sussex Community Alarm Providers).
Awards:
Our Monitoring Service has been awarded the TSA Codes of Practice Part I for Call handling, Part II for dispersed alarms and Part III for Mobile Response services. The Charter Mark for Customer Excellence and IIP (Investors in People) accreditation.
We Will:
- Have professionally trained staff respond to your call
- Answer 80% of calls within 30 seconds and 96.5% of calls within 60 seconds
- Respond to your call 24 hours a day, 365 days a year
- Alert the emergency services on the caller’s behalf,
- Or the person(s) you have named as your contact, immediately
- Test your device once per month to make sure it is working properly
- Respond to any fault within 24 hours
- Contact you annually to ensure that your equipment is working efficiently and your personal details are up-to-date
- Respect the confidentiality of your records in accordance with the data protection act
We will involve you by:
- Offering regular review of your support needs
- Sending you a newsletter at Christmas to keep you up-to-date with our latest services
You can help us provide a better service by keeping us informed when:
- There are any changes to your personal information
- You intend to go on holiday
- Your keyholders are unavailable and provide contact details of a temporary keyholder to cover this period
We will ensure our service is accessible to all by:
- Complying with the Disability Discrimination Act 2005.
As an extension to our Monitoring Service we are able to offer a remote access solution so the customer is able to perform their own tracking independently or in conjunction with our 24 hour, 365 day monitoring service.
This solution is a wide area Server/Client application which has been designed to allow location requests to be routed through our gateway.
If required we can route emergency calls to the remote client application, this will need a fixed IP address at the client end.
What the customer needs:
- Equipment: A PC or Laptop with the following specification.
- Connectivity: TCP/IP with access to the internet.
- Software: Microsoft Map-point & SOS Track Response-remote™.
Both software packages must be loaded onto the machine, MS Map-point can be sourced directly or we can supply both software titles as a package.
Additional items or services required to use certain features:
- For Voice Output: Windows XP or higher and compatible soundcard.
- Microsoft Exchange, Internet SMTP/POP3, IMAP4, or MAPI-compliant messaging software required to use Send To as attachment; Microsoft Outlook® 2000 or later required to use Send To as picture.
- 14,400-baud or higher recommended
- Internet functionality will be required; Internet access and payment of a separate fee to an Internet service provider and local charges may apply.
- GPS functionality requires a GPS device that supports NMEA 2.0 or later and be a compatible product, please check the list of supported products.
- A free COM port below 20 required for GPS
In addition to our Remote Access product, for those who want to perform their own tracking independently or in conjunction with our monitoring service but do not want to install software on their PC or Lap-top we have a web based tracking solution.
This means you use any PC or Laptop and through an internet connection log on to our website www.sosresponse.com and select the ‘Track Now’ button to view the movements of your GPS tracking device.
This option is particularly favoured by persons who may want to track a person or asset every now and then.
For more information on our innovative GPS tracking devices and web based mapping, please either read our information pages or call sales on 0870 165 74 52.
To find out more about our products and services please contact us.
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